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Where do I get the keys to our new house from?

If the person you are buying the house from has used an estate agent, once we have paid over the remainder of the sale price on the moving date to the seller’s legal adviser, you should be able to collect the keys from their estate agent. If the seller is not using an estate agent, or if there is a reason the keys can’t be picked up from the estate agent, it may be arranged to collect the keys from the seller themselves.

Your solicitor will let you know as soon as their solicitor has confirmed that you can pick up the keys.

The sale contract will state that the handover of keys should take place no longer than 1pm, however, in practice, depending on the chain and size of chain, this can happen after 1pm.